Privacy Policy

1. Introduction

This Privacy Policy applies to solarne.co.uk ("we", "our", "the Website"). By using this Website, you accept this Privacy Policy in full. If you disagree with any part of this Privacy Policy, you must not use our Website.

Solarne.co.uk is a directory listing service only. We provide a platform for solar and green energy installers in the North East to list their information. We are NOT an installer, contractor, or service provider.

All facts, figures, statistics, estimates, and information presented on this Website are provided to the best of our knowledge and belief at the time of publication. We make no guarantees, representations, or warranties of any kind as to their accuracy, completeness, or reliability. Users must conduct their own independent research and due diligence and should not rely on any information on this Website without independent verification. We accept no responsibility or liability whatsoever for any decisions made or actions taken based on information found on this Website.

2. Information We Collect

We may collect, store, and use the following kinds of personal information:

• Information about your computer and visits to this Website (including IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths)
• Information that you provide when using services on our Website (including contact forms or listing submissions)
• Information you provide for the purpose of subscribing to email notifications and/or newsletters
• Any other personal information you choose to send to us

3. How We Use Your Information

Personal information submitted to us may be used for the purposes specified in this Privacy Policy or on relevant pages of the Website. We may use your personal information to:

• Administer our Website and business
• Enable your use of services available on our Website
• Send statements and invoices, and collect payments (if applicable)
• Send non-marketing commercial communications
• Send email notifications you have specifically requested
• Send marketing communications where you have consented (you can opt out at any time)
• Deal with inquiries and complaints
• Keep our Website secure and prevent fraud

4. Disclosure of Your Information

We may disclose your personal information:

• To the extent required by law
• In connection with legal proceedings or prospective legal proceedings
• To establish, exercise, or defend our legal rights
• To professional advisers including lawyers, accountants, and insurers

We will not sell, distribute, or lease your personal information to third parties for marketing purposes without your explicit consent.

5. Third-Party Directory Listings

CRITICAL DISCLAIMER - READ CAREFULLY:

5.1 No Verification or Endorsement

Solarne.co.uk is a directory platform only. We:

• Do NOT verify, validate, or investigate any installer, company, or service provider listed on our Website
• Do NOT perform background checks, licensing verification, or quality assessments
• Do NOT endorse, recommend, or guarantee any listed installer or service
• Do NOT employ, partner with, or have any affiliation with listed installers
• Make NO representations about the quality, safety, legality, or suitability of any listed service

5.2 User Responsibility for Due Diligence

YOU ARE ENTIRELY RESPONSIBLE FOR:

• Conducting your own thorough research and due diligence on any installer
• Verifying licenses, certifications, insurance, and qualifications
• Checking references, reviews, and complaint histories
• Ensuring installers comply with all applicable regulations and standards
• Negotiating terms, contracts, and warranties directly with installers
• Assessing the suitability and safety of any proposed work
• Making your own independent decisions about hiring any installer

5.3 Third-Party Websites

Listed installers may have links to their own websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. You access third-party websites entirely at your own risk.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

6.1 Website Use

• The Website and all listings are provided "AS IS" and "AS AVAILABLE" without warranties of any kind
• We make no warranties regarding accuracy, completeness, reliability, or timeliness of any information on the Website
• We do not warrant that the Website will be uninterrupted, error-free, or free from viruses or harmful components

6.2 Installer Services

We accept NO liability whatsoever for any loss, damage, injury, or harm arising from:

• Your use of information obtained from listed installers
• Any interactions, contracts, or transactions with listed installers
• The quality, safety, or legality of work performed by any listed installer
• Any defects, delays, negligence, or breaches by listed installers
• Financial loss, property damage, personal injury, or any other harm resulting from installer services
• Fraudulent, misleading, or inaccurate information provided by listed installers
• Disputes between you and any listed installer

6.3 Maximum Liability Cap

In no event shall our total aggregate liability to you for all damages, losses, and causes of action exceed the amount paid by you to us (if any) for accessing the Website.

6.4 Exclusion of Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses.

7. Indemnification

You agree to indemnify, defend, and hold harmless solarne.co.uk, its owners, operators, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Website
• Your interactions with any listed installer
• Your violation of this Privacy Policy or any applicable law
• Any dispute between you and any third party, including listed installers

8. Data Retention

We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required by law.

9. Your Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right of access - you can request copies of your personal data
• Right to rectification - you can request correction of inaccurate data
• Right to erasure - you can request deletion of your data in certain circumstances
• Right to restrict processing - you can request limitation of processing in certain circumstances
• Right to data portability - you can request transfer of your data
• Right to object - you can object to processing in certain circumstances

To exercise any of these rights, please contact us using the details below.

10. Cookies

Our Website uses cookies to distinguish you from other users and improve your experience. By continuing to use our Website, you agree to our use of cookies. For full details on what cookies we use and how to manage them, please see our Cookies Policy.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, transmission of information via the internet is not completely secure. While we do our best to protect your personal data, we cannot guarantee absolute security.

You acknowledge that you provide information at your own risk.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on this page with an updated "Last Updated" date. Your continued use of the Website after changes constitutes acceptance of the revised Privacy Policy.

13. Children's Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

14. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction where data protection laws may differ. By using our Website, you consent to such transfers.

15. Contact Information

If you have questions about this Privacy Policy, wish to exercise your data rights, or have complaints, please contact us at:

Email: support@solarne.co.uk

For data protection complaints, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO Website: https://ico.org.uk/make-a-complaint/
ICO Helpline: 0303 123 1113

16. Governing Law

This Privacy Policy and any disputes relating to it shall be governed by and construed in accordance with the laws of England and Wales.